On-call rotation
A structured on-call schedule with overlapping handoffs so there are no gaps in coverage. When one technician rotates off, the next is already briefed on active tickets and your building — not picking up cold.
What 24/7 service means at TC
Many integrators claim to have 24/7 service. Here's what that actually means at TC Controls.
Response times
Clear commitments from first call to live technician contact, and from triage to action. You know what to expect when something alarms after hours — not a voicemail tree and a callback tomorrow.
Remote access
Secure remote connection to your FX or Tridium system lets us diagnose and often resolve issues without a truck roll. When remote triage is not enough, we escalate to an on-site visit with full context — the technician arrives knowing what was already tried.
Parts posture
Stocked inventory and established vendor relationships for the components your building actually runs on. You are not left waiting weeks for a part while a critical system sits offline.
What our customers say
"We called the emergency line at 11 p.m. on a Sunday when our chiller plant alarmed. A TC tech was on the line inside fifteen minutes and had us back under control before the morning shift walked in. That's the difference."
"What I notice with TC versus the bigger integrators we've used is the call doesn't bounce. One number, one team, and the person who answers actually knows our building."
"They still support the legacy JCI panels we have on the older wings of the campus. Everyone else wanted to rip and replace. TC kept us running while we plan the upgrade on our timeline."
Service questions
How fast will someone respond when I call the emergency line outside business hours?
TODO — preliminary answer pending Roger review.
What's covered under a service agreement vs. what's billed hourly?
TODO — preliminary answer pending Roger review.
Do you offer retro-commissioning, or only break-fix service?
TODO — preliminary answer pending Roger review.
Make a service request
Tell us what is going on. We will review your submission and follow up within one business day.